Executive Assistant Position

Part Time Remote Executive Assistant Position

We are looking for a detail oriented, enthusiastic individual who shares our values, and is interested in the following:

Position Overview:

Head First Health is seeking a part time executive assistant. The Executive Assistant will work 15-25 hours per week, Monday- Friday, leading the front and back end of our business, including, client intake calls (appropriately referring clients to the best fitting therapist), scheduling new clients, insurance benefit checks, billing insurance, and executive support.

Duties/Responsibilities:

·       Check insurance benefits for new and established clients.

·       Bill clients daily, using our EHR, Simple Practice

·       Sends and rectifies insurance claims.

·       Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist, answer practice -related questions).

·       Manage intake forms and ensure EHR files are accurate.

·       Schedules new clients

·       Coordinate with clinicians on filling their schedules.

·       Provide metrics to Jenna Quinn Lancor on intake stats.

·       Ability to identify areas where we need improvement in client intake process and initiate the improvement measures.

·       Regular and reliable attendance and timely arrival to work is required.

·       Attend mandatory staff meetings and training as directed by Head First Health.

·       Stay highly organized.

·       High attention to detail and ability to prioritize various projects independently.

·       Passion for working with others (being collaborative) and helping our team members grow and learn.

·       Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.

·       Ability to set goals and develop achievable timelines to hit them.

·       Other duties as may be assigned.

Qualifications and Skills:

·       Align with Head First Health’s mission, vision, and values.

·       Knowledge of Head First Health client experience goals and how to achieve client satisfaction.

·       Be able to lead the billing duties of clients including checking benefits and billing insurance.

·       Be able to lead and manage client intake and scheduling.

·       Must be punctual in reporting to work.

·       Be organized and detail oriented.

·       Be a team player.

·       Be able to work independently on tasks assigned.

·       Must take initiative and create new more efficient systems where necessary.

·       Have strong written and verbal communication skills and strong interpersonal skills.

·       Willingness to attend weekly trainings. Interest in self-learning and continuing education

This position is not right for you if you’re:

·       Someone just looking for a job to clock in and out of. The ideal person is invested in time and energy in Head First Health.

·       Someone who doesn’t feel passion for our mission, vision and values.

·       Someone who’s not a team player or prefers not to work collaboratively.

·       Someone who doesn’t like to hop in and help others get their work done - we highly value teamwork.

·       Disorganized.

·       Someone who has difficulty communicating and diffusing client issues.

·       Someone who needs constant direction.

·       Someone who needs to be micromanaged.

This position perfect for you if you’re:

·       Aligned with Head First Health’s mission, vision, and values.

·       An excitement to take part in the growth of Head First Health.

·       Creative, engaged in doing good work, and excited by furthering our mission to making wellness a down-to-earth practice.

·       Someone who has good customer service skills.

·       Someone who can fix problems independently.

·       Someone who has a knack fixing client issues and creating client satisfaction.

·       Someone who’s organized.

·       Able to take direct and constructive feedback and run with it.

·       Someone who is collaborative and can brainstorm with the CEO to create more efficient intake and billing systems.

Compensation:

This is a part-time, W-2, employee, position at $17 an hour. As Head First Health grows, it can lead to increased hours with increased pay.

Application instructions:

 For consideration, please send a cover letter and resume to Jenna Quinn Lancor at Jenna@headfirsthealthcc.com